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You may not assign your rights and obligations under this Agreement to
anyone. Home4pet.com may assign its rights and obligations under this Agreement in its sole discretion and without prior notice to you.
By using this website or making purchase or availing
services from this website you agree to
be bound by all of the terms and conditions of this agreement.
Authorized Site Visits:
You agree that you are only authorized to visit, view, and retain a copy of
pages of this website for your own personal use, and that you shall not
duplicate, download, publish, modify, scrape, or otherwise distribute the
material on this website for any commercial use, or for any purpose other than
as described in these Terms.
Registering With Home4pet.com:
In order to take advantage of certain
features on the website, you are required to register with Home4pet.com for
example, you may be required to register with Home4pet.com if you want to set
up a “My Profile” on Home4pet.com, where you can view a record of your
contributions in the form of articles, ratings, blogs, feedback, get email
alerts, etc.. You may also be required to register with Home4pet.com if you are
a business owner, or want to respond to certain comments by users, or
participate in any contribution towards the website. Home4pet.com use of any
personal information that you provide to Home4pet.com during any registration
Our website currently offers shipping
charges for products/goods as per their size, shape, weight, nature etc and
shipping charges for the delivery schedule indicated as and when required. Shipping
charges for each purchase through our website shall be specifically mentioned
and will be prompted /notified to the customers before completion of the
We work along with reputed logistics/
courier company(s) to ensure that your orders reach on time but any delay or
misplacement of package by the courier companies is not in our hands. If this
does occur we will try our best to help resolve the issue and to make sure the
package reaches you fast.
orders have a standard delivery time of 3 – 7 business days* . In case you need
one of our products with expedited delivery you can email us on contact@Home4pet.com.
or call us on the given number and we will definitely try and help you out!
Do note that in some cities across
India there may be an Octroi charge or other government charge on your order,
and this must be borne by the buyer at the time of delivery. The courier
company will collect the Octroi /other local taxes amount from you at the time
Please carefully have a look at the
product / services information before ordering so that we can ensure that you
receive the product / services for your pet. In case you are confused please
feel free to consult with our customer support and take a support session on
payment of applicable fee and we will be happy to help you out.
* Business Day : Monday – Saturday
(Does not include Public Holidays)
Home4pet.com has the right to cancel or
refuse the order for any reason. Some situations that may result in your order
being cancelled include limitations on quantities available for purchase
inaccuracies or errors in product or pricing information, or problems identified
by our credit and fraud avoidance department. We may also require additional
verifications or information before accepting any order. We will contact you if
all or any portion of your order is cancelled or if additional information is
required to accept your order. If your order is cancelled after your credit
card / net banking has been charged, the said amount will be reversed back in
your Card or bank Account.
Cancellation by you:
In case of requests for order
cancellations, Home4pet.com reserves the right to accept or reject requests for
order cancellations for any reason. For you to cancel an order, there is a time
period of 24 hours from the time you place the order. As part of usual business
practice, if we receive a cancellation notice and the order has not been
processed / approved by us, we shall cancel the order and refund the entire
We will not be able to cancel orders
that have already been processed.
Home4pet.com has the full right to decide whether an order has been processed
or not. You agree not to dispute the decision made by Home4pet.com and accept Home4pet.com’s
decision regarding the cancellation.
We strive to provide you with excellent
customer service. Please write to us on contact@Home4pet.com if you have any questions
that we can help you with.
No refund-no return-no exchange on any
voucher for services. Once confirmed service order cannot be cancelled. All service
vouchers carry a 7 days usage policy from the date of order through Home4pet.com.
If there is a problem with your order
please email us within 48 hours of receiving the product on contact@Home4pet.com.
We will respond to your email and send you a reference number.
You agree that we do not give refunds
on any items at all, only exchange or store credit is allowed (wherever
applicable). If there is any fault in your order please notify us immediately
so we can help you out for its remedy by taking it up with the concerned vendor
whose pet, product, goods and services were purchased by you.. If you want to
exchange any item, that is part of our exchange policy, you must notify us
within seven days and we will arrange for its pickup within three to four working
days from such request. Request for exchange made after seven days of delivery
will not be entertain.
For a exchange to be valid the goods
being exchanged need to be in their original condition, brand new,
unused/unworn, with all tags and packaging attached and in resell-able
If the purchase price of goods chosen in
lieu of the returned goods is less than that of the returned goods no refund
will be given; and if the goods chosen in lieu of the returned goods exceed
that of the returned goods the difference will be borne by the purchaser. So
please make sure that the total amount of the goods returned is same or more
than the total amount of the new goods that you are purchasing.
Customer is responsible for original
and return shipping costs on exchanged items. We are not responsible for
incorrect addresses given, refused shipments, and/or unclaimed shipments.
Due to hygiene and health reasons, no
returns and exchanges can be accepted on certain items including Toys, beds,
bakery items, clothes, accessories, brushes, food, oral and dental care goods
and clearance/sale items. These items are considered a final sale and cannot be
exchanged for any reason. It is once again reiterated that pets are
specifically excluded from the category of exchangeable item(whether exchange
available or not will be indicated against each item at the time of completion
of purchase). We apologize for the inconvenience.
Defective or wrong item shipped:
We will happily exchange a defective
product or a wrong item that has been shipped out. Please notify us via email
on contact@Home4pet.com within 48 hours of delivery so that we can assist you.
We will respond to your email and exchange the products at the earliest.
Any product or promotion of a product
on the website are not sponsored, endorsed or administered by, or in any other
way associated with Home4pet.com.com. Home4pet.com.com has no control over
Content, Contributions or other information and opinion expressed by the users.