Delivery Information

PETS:

Shipping cost:

Our website currently offers shipping charges based on the size of the cage breed and age of pet as per their size, shape, weight, nature etc and shipping charges for the delivery schedule indicated as and when required. Shipping charges for each purchase of pet through our website shall be specifically mentioned and will be prompted /notified to the customers before completion of purchase.

We work along with Pet Travel Limited a logistics company to ensure that your orders reach on time but any delay or misplacement of cage/basket containing the pet by the logistic /courier company is not in our hand. If this does occur we will try our best to help resolve the issue and to make sure the pet reaches you fast.

Shipping Time:

The pet order will be delivered within one day anywhere in Delhi, Gurgaon, Noida, Faridabad and Ghaziabad (Based on availability).Additional delivery charges of Rs. 800  including carrying basket.

The pet order will be delivered with in ten days in Bangalore, Chennai and Hyderabad (Based on availability). Additional delivery charges by air as per the cage size, breed and pet size etc are applicable communicated at the time of placing the order for the same on our website including carrying basket.

Total payment has to be made in advance and the same will be not refundable under any circumstances.

The pets will be delivered through road transport within Delhi, Noida, Gurgaon, Faridabad and Ghaziabad (under the supervision of an available attendant. As soon as the order is confirmed, we will confirm the details of arrival time/arrival venue/ contact detail/ to you. You undertake to make necessary arrangement to receive the pet. In case the pet is not receive by you at the designated address, the same shall be entirely at your risk andyou shall alone be responsible.

The pets will be sent in a properly ventilated basket with necessary arrangements as per the weather.

All pets sold through and sent through Home4pet.com will carry a certificate from a vet registered with Home4pet.com certifying the breed of the pet based on the information supplied by the vendor along with all the necessary details of diet vaccination, medicines, de-worming,general cares, dos and don’t training tips etc given by the vendor .

All the pets sold through Home4pet.com requires all its vendor to ensure sell of 100% healthy and fit pets, however,Home4pet.com is not responsible for the same.

All pets provided by Home4pet.com are eligible to be registered with KCI. Doctors, trainers and other services related to pets will be provided through Home4pet.com in all major cities of India on payment of their applicable fee.

 

PRODUCTS/GOODS:

Our website currently offers shipping charges for products/goods as per their size, shape, weight, nature etc and shipping charges for the delivery schedule indicated as and when required. Shipping charges for each purchase through our website shall be specifically mentioned and will be prompted /notified to the customers before completion of the purchase.

We work along with reputed logistics/courier company(s) to ensure that your orders reach on time but any delay or misplacement of package by the courier companies is not in our hands. If this does occur we will try our best to help resolve the issue and to make sure the package reaches you fast.

Shipping Time:

All orders have a standard delivery time of 3 – 7 business days* . In case you need one of our products with expedited delivery you can email us on contact@Home4pet.com or call us on the given number and we will definitely try and help you out!

Do note that in some cities across India there may be an Octroi charge or other government charge on your order,and this must be borne by the buyer at the time of delivery. The courier company will collect the Octroi /other local taxes amount from you at the time of delivery.

ADVICE:

Please carefully have a look at the pets and their sizes etc, their product information before ordering so that we can ensure that you receive the correct pet and its related product for your pet. In case you are confused please feel free to consult with our counselor and take a counseling session on payment of applicable fee and we will be happy to help you out.

* Business Day : Monday – Friday (Does not include Public Holidays)

Cancellations:

For Pets:

No refund-no return-no exchange on any pets. Once confirmed order cannot be cancelled. All the pets through Home4pet.com are certified by vet registered with Home4pet.com, based on information/disclosure of the vendors.. No high breeding or mix breeding are promoted /encouraged by Home4pet.com in any case by policy. All the pets are delivered onas is where is basis.

For Products:

Home4pet.com has the right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase in accuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card / net banking has been charged, the said amount will be reversed back in your Card or bank Account.

Cancellation by you:

In case of requests for order cancellations, Home4pet.com reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount.

We will not be able to cancel orders that have already been processed.
Home4pet.com has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Home4pet.com and accept Home4pet.com’s decision regarding the cancellation.

We strive to provide you with excellent customer service. Please write to us on contact@Home4pet.com if you have any questions that we can help you with.

Exchanges:

If there is a problem with your order please email us within 48 hours of receiving the product on contact@Home4pet.com. We will respond to your email and send you a reference number.

You agree that we do not give refunds on any items at all, only exchange or store credit is allowed (wherever applicable). If there is any fault in your order please notify us immediately so we can help you out for its remedy by taking it up with the concerned vendor whose pet, product, goods and services were purchased by you. If you want to exchange any item, that is part of our exchange policy, you must notify us within 24 hours and we will arrange for its pickup within 2 working days from such request. Request for exchange made after seven days of delivery will not be entertain.

For a exchange to be valid the goods being exchanged need to be in their original condition, brand new, unused/unworn,with all tags and packaging attached and in resell-able condition.

If the purchase price of goods chosen in lieu of the returned goods is less than that of the returned goods no refund will be given; and if the goods chosen in lieu of the returned goods exceed that of the returned goods the difference will be borne by the purchaser. So please make sure that the total amount of the goods returned is same or more than the total amount of the new goods that you are purchasing.

Customer is responsible for original and return shipping costs on exchanged items. We are not responsible for incorrect addresses given, refused shipments, and/or unclaimed shipments.

Due to hygiene and health reasons, no returns and exchanges can be accepted on certain items including Toys, beds,bakery items, clothes, accessories, brushes, food, oral and dental care goods and clearance/sale items. These items are considered a final sale and cannot be exchanged for any reason. It is once again reiterated that pets are specifically excluded from the category of exchangeable item(whether exchange available or not will be indicated against each item at the time of completion of purchase).We apologize for the inconvenience.

Defective or wrong item shipped:

We will happily exchange a defective product or a wrong item that has been shipped out. Please notify us via email on contact@Home4pet.com within 4 hours of delivery so that we can assist you.We will respond to your email and exchange the products at the earliest.

Any product or promotion of a product on the website are not sponsored, endorsed or administered by, or in any other way associated with Home4pet.com. Home4pet.com has no control over Content, Contributions or other information and opinion expressed by the users.